To reset an unresponsive phone

To reset an unresponsive phone

If your phone is unresponsive and you can't reach Settings
Settings Icon
, you may be able to reset your phone using the hardware buttons. On Lumia phones (and some others), do the following to reset your phone:

1. Press and hold the Volume down
Volume Down Icon
 and Power
Power Button Icon
 buttons at the same time until you feel a vibration (about 10-15 seconds).

2. When you feel the vibration, release the buttons, and then immediately press and hold the Volume down
Volume Down Icon
 button until you see a large exclamation mark.

3.Once the exclamation mark appears, press the following four buttons in this order: Volume up
Volume Up Icon
, Volume down
Volume Down Icon
, Power
Power Button Icon
, Volume down
Volume Down Icon
. Your phone should now reset and restart itself. (It might take a while for the reset to finish.).